Unless the product is defective or the return is a direct result of our error, no returns are accepted, and all sales are final. When choosing your key make sure that you select the correct Keyway for your lock as we will ship the Keyway that is selected on your order and if the wrong keyway is selected we will not issue an RMA. Under no circumstances will we accept any keys under an RMA that have been cut. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will issue you store credit within 7 days of receiving the defective item.

How To Contact Us

Should you have other questions or concerns about this return policy, please send us an email at KeyCollectors.